28a Simmons Rd., Perkiomenville, PA
Cell: 610-705-2985: jonlumpkin1@gmail.com
Overview
Motivated and dedicated trainer and teacher with multiple years of experience in leadership, teaching, technical troubleshooting and training. I have a passion for teaching and sharing information, with the goal that students take the information and use it in personal and professional life, interacting with information so that they can critically evaluate ideas and concepts.
Core Strengths
⟡ Strong organizational skills
⟡ Strong communication skills, both group and individual
⟡ Experience in teaching, training, and technical support
⟡ Excellent critical thinking and problem solving skills
Work Experience
SignEasy
Customer Support Lead (September 2016-Present)
⟡ Provided support and training for all users
⟡ Regular class-style training with users on new features
⟡ Teaching in webinar format for other employees on processes and philosophy of the company
⟡ Regular training sessions with user teams teaching use of the application
SupportBee
Community Manager (September 2015-September 2016)
⟡ Provided support and training for all users, both individual and company-wide
⟡ Regular webinar training and workshop style training
⟡ Interviews with users for testimonials and use case studies
⟡ Responsible for creating customer support philosophy and plan, and building the overall support structure for the future
Best Buy
⟡ Advanced Repair Agent (April 2014-September 2016)
⟡ In-person training for individuals and small groups on using consumer electronics and device security
⟡ Setup and cleanup of personal computers and training for users on continued maintenance
⟡ Training other employees on customer relations and electronic repairs
Teaching Experience
Weekly teaching opportunities in corporate group settings on various topics, such as corporate culture, support philosophy, and professional ethics
Regular teaching opportunities in adult classes on topics of culture, philosophy, and society
Educational Background
Calvary Seminary, 2011
Lansdale PA, U.S.
Master of Divinity
Coursework included development of interpersonal skills, communication skills,
and teaching skills
Pensacola Christian College, 2007
Pensacola, FL, U.S.
Bachelor of Arts
Coursework included development of interpersonal and communication skills
Minor and emphasis on speech, communication, and public speaking
Misc. Skills/Certifications
⟡ Excellent computer and technical skills
⟡ Working knowledge of CSS, HTML, and JavaScript, as well as beginner level knowledge of Ruby on Rails
⟡ Working knowledge of UNIX based software and OS systems
⟡ Good knowledge of Office programs and a wide selection of Windows-based software
